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Queen Creek PD launches new non-emergency reporting service

Versaterm's conversational technology for non-emergency reporting elevates the department’s vision to provide exceptional public service to community members by strengthening community connection.

Mesa-based technology company Versaterm Public Safety, a global public safety solutions leader, has announced the Queen Creek Police Department's launch of its Case Service Reporting as part of the town's mission to enhance local non-emergency reporting services throughout the community.

Through advanced conversational functionality, Case Service Reporting guides Queen Creek residents through the non-emergency reporting process, allowing reporting parties to explain the situation in their own words while capturing all information required to file an incident report.

Instead of calling 311, individuals throughout the Town of Queen Creek can easily submit non-emergency reports via the department’s website or a mobile app (on the iOS App Store or Google Play Store). They can conveniently receive immediate virtual assistance through their preferred communication channels.

“As we consider the evolving needs of our community, service excellence will continue to be of the utmost importance to our department,” said Queen Creek Police Chief Randy Brice. “We are pleased to add more operational efficiency while providing another way for our community members to directly engage with us. We value partnerships such as the one with Versaterm that help us better serve our community.”

Through advanced conversational functionality, Case Service Reporting assists community members in submitting non-emergency reports. It allows reporting parties to describe the situation in their own words while collecting all necessary information for an incident report. The solution generates a comprehensive report that adheres to the National Incident-Based Reporting System (NIBRS), validates each case with the police department, and assigns a case number to the reporting party upon approval.

As a technology-driven agency, this new service highlights the Queen Creek Police Department’s commitment to providing community members with multiple engagement options, catering to their preferences ranging from in-person interactions to online interfaces.

“The Queen Creek Police Department epitomizes innovation centered around meeting the needs of its community now and into the future,” said Warren Loomis, CEO and president of Versaterm Public Safety. “They are setting a new standard for exceptional experiences at every interaction and fostering a safer and more connected community by implementing the latest technologies.”

Case Service Reporting is a module of Versaterm’s Records Management System (RMS), allowing the agency to integrate and manage agency-wide data supporting proactive police work.