Skip to content

ADOT adds to MVD customer services available through Live Chat

Options allow you to get more done from a computer or smartphone

The Arizona Department of Transportation (ADOT) Motor Vehicle Division (MVD) now offers more easy ways to find what you need through Live Chat on the website.  

MVD is making it even more convenient to conduct business online by making more services available via Live Chat, including registration credit refunds and disbursements, title and registration fee estimations and registration status letter requests. These add to services such as submitting a sold notice, changing your address, replacing a disability placard and scheduling appointments to visit an MVD office.

Each live chat with an MVD employee saves the customer a trip to their local MVD office, helping shorten wait times for all customers across Arizona. Customers are able to contact MVD via chat through to address their concerns, receive answers to questions or complete services directly with an MVD expert online from their computer or smartphone.   

Use has steadily increased since Live Chat was introduced in September 2022, with nearly 28,000 chats in June 2023 alone. Live Chat is available from 8 a.m. to 4:30 p.m. Monday through Friday as an easy way to get out of line and safely on the road.

Customers can also use, call MVD at 602.255.0072 or visit an MVD office, where average wait times remain low, at just over 10 minutes. 

Here is a video showing Live Chat in action: