Solari Crisis & Human Services announced this week that the company has earned the Best Contact Center Culture Award from the International Customer Management Institute (ICMI). The honor was announced at the 2021 ICMI Global Contact Center Awards earlier this month.
ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center. The Institute has worked with more than 50,000 organizations in 167 countries since 1985.
Tempe-based Solari receives an average of 25,000 calls per month to the 24/7/365 Crisis Lines the nonprofit company operates in Central and Northern Arizona. For detailed information, view the Solari Crisis Lines dashboard.
“Solari is honored and proud to have earned this prestigious, global award from the International Customer Management Institute. We believe we can provide a more compassionate, caring and helpful experience to callers because our contact center staff feel more supported and valued," said Justin Chase, president and CEO of Solari. "This in turn has increased our customer satisfaction rates and brought us new business opportunities from national organizations who respect not only our services and effectiveness, but our dedication to our employees.”
